Milanesat, 25-27, 4t. 1a, 8017 Barcelona

QUALITY POLICY

Lumar Química, S.L. is a company devoted to the technical assistance and commercialisation of chemicals, specialised in raw materials for the lubricant sector.

 

The management declares its commitment to comply with customer and regulatory requirements, and to continually improve the effectiveness of the quality management system, as the most relevant elements to achieve the full satisfaction of our customers, which is the pillar of our activity.

 

Related to our commitment to Quality, Lumar Química ́s Vision aims to be a technical and logistic business reference for our customers and suppliers. For this reason, our mission is to provide our customers with products that come from any company in our group and that comply with legislative specifications, based on a high service standard, following our customers’ requirements and with an active collaboration of our suppliers, offering a real benefit to all the parties involved.

 

To ensure these commitments, the management establishes the following strategies:

 

Corporative strategy

• Consolidating and maintaining the national market.
• Developing the international market.

 

Business strategy

• Focusing on and developing future products.
• Establishing collaboration and development links with suppliers, providing added value to the supply chain.

 

Territorial / Functional strategies

• Consolidating Italy / Promoting Turkey / Developing Eastern European Countries.
• Collaborating with similar companies to Lumar Química in order to develop in international markets.

 

Periodically, quality objectives will be established and reviewed, in which the principles of action set forth in this policy are specified. Likewise, the Managing Director assumes the commitment to review this policy to ensure its continuous adaptation to the customer ́s needs.

 

Only by complying with these principles, will we be able to fulfil the expectations of our customers. We will also achieve our own personal satisfaction and we will be able to consolidate and improve our competitiveness and our expansion in the market.